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Silver Bullet

No Silver Bullets in Engagement?

At the end of the 1990s organisations started to shift their perspective on employee surveys from the more traditional employee satisfaction survey towards something we quickly began to call employee engagement surveys. The HBR article about Sears published in 1998, along with other pieces of resea… Read More

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Employee Engagement Survey Action Planning

Employee Engagement Survey Action Planning

There are two painful truths about employee engagement survey action planning.The first is that it strikes fear into the hearts of managers around the world. It tends not to be popular; managers report that it feels like HR is checking up on them, they say that it is quite patronising, and many… Read More

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Death of Annual Engagement Surveys prematurely announced!

Lucy Adams, ex HRD of the BBC, has recently posted a blog about the death of the annual employee survey. Whilst ENGAGE agrees with some of the points made, there are also a number of statements which would make the hackles rise of a number of HRDs around the world.First of all, let’s be posit… Read More

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Will the new PM create more voice, transparency and trust in the workplace?

Will the new PM create more voice, transparency and trust in the workplace?

Theresa May has already come up with some bold proposals on workplace governance. Will they work?Even before she was pronounced as the new leader of the Conservative Party and installed as the new Prime Minister, Theresa May had espoused some radical proposals on corporate governance. They incl… Read More

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Football and leadership

England: disengaged and out of the Euros (again)

The headline joke was obvious: “out of Europe for the second time in a week”.  Sadly, the performance was just as predictable.England, as we all painfully know, are out of the Euros.  Beaten 2-1 by Iceland.  We didn’t even lose in our traditional penalty shoot-out.  The reaction from … Read More

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Its quite simple

Focusing on leadership and performance: lessons from England’s historic series win in Australia

Whether or not Peter Drucker did say that “culture eats strategy for breakfast" (and there is apparently some debate here) it is certainly a philosophy that Stuart Lancaster, recently departed England Rugby Football Union coach took to heart.  It is one that his successor, Australian Eddie Jones… Read More

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Football and leadership

Leicester’s Leadership Lessons

So the unthinkable has happened. A new, non-“big four” club has won the Premiership finally. And (as a Sunderland fan – apologies), what a great thing that is. But what leadership lessons can we learn from how Claudio Ranieri has achieved such an amazing feat? Here are four we have picked… Read More

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Connections: The 2015 State of Employee Engagement

Connections: The 2015 State of Employee Engagement

By Dr. Andy Brown, Executive Director, London, and Christopher Hannegan, Executive Vice President, ChicagoIt’s hard to deny that engaged employees are a key competitive differentiator. Creating deeper connections with employees, across organisations and with the wider world are important for … Read More

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Linking employee engagement with customer engagement and performance: the evidence

Linking employee engagement with customer engagement and performance: the evidence

 We all “get” the link between having engaged employees, engaged customers and bottom-line performance. It’s intuitive, isn’t it? Yet a huge number of companies are still not leveraging this relationship. So why is that?The first EdelmanENGAGE “State of Engagement” stud… Read More

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Driving integrated employee and customer engagement from the top

Driving integrated employee and customer engagement from the top

The importance of senior sponsorship Having worked in employee and customer engagement for over 20 years, there’s one rule that works across every company, every industry and every geography: without sponsorship from senior leaders, these issues will never take hold as a recognised driver of bus… Read More

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