Dr Andy Brown’s top tips for employee engagement #2

The recession, as well as the various scandals that have afflicted the political and financial sectors, have eroded trust in leaders and led to the need for greater two-way communication between leaders and employees. The wisest leaders realise that it makes good business – and engagement – sense to ask for ideas from the front line about how to improve products and services, improve customer loyalty and deliver change.

 

By Dr Andy Brown
CEO & Practice Head: ENGAGE Leadership